Project Scope And Benefits

• BAT's orders from distributor channel are flowing over VisionPlus SFA application; order status and supplying percentage are monitored instantly.
• Daily activities of sales team are viewed according to time-location, routes are created easily and the most current information is conveyed to sales team by day, route, and customer's messages on VisionPlus SFA.
• Taking more returned product than sold product is prevented by on approval return process on the application.
• Tracking of the contracts with dealer and customers are made. It provides to monitor if the contract conditions are met or not.

Supplementary Services

• VisionPlus SFA application that works on Oracle database and also it ensured the integration with BAT's SAP ERP system.
• Considering that work processes are critically important as there are ever 100 distributor and 1000 users in the area;
  • Oracle Real Application Clusters (RAC) which is Oracle's high continuity solution,
  • Oracle Data Guard which is Disaster recovery solution and,
  • Oracle Partitioning which is high performance solution are used and installation and consultancy of these are carried out by Idea.
• Application's installation and user's training are carried out by Idea team.
• Within the context of software maintenance-support deal, within the compass of chosen service level, maintenance, support, outer resource usage service, database management and new function developing service are given.
• Within the context of service desk, all First Level and Second Level support services of BAT's technical administrators and all users in user level are given.

About BAT

BAT operates in 180 countries all over the world and with 64 factory and 97.000 employees. BAT has a cigarette factory in Izmir - Tire, the factory's head quarter is in Istanbul. BAT had created its own sales and distribution organization in 2007. It won the tender of privatization of assets about cigarette production of Tekel on 22 February 2008. After the accomplishment of approval process, BAT's Turkey's market share of %7 will increase to %36.