Project Scope And Benefits

• Carlsberg's technical team with 30 persons who give service to draft machines is using VisionPlus FSA applications in all processes that they carry out in the area.
• By VisionPlus FSA, calls coming to center are assigned to appropriate person via GPRS, status of calls are monitored instantly by web based application, all controls about the process in the area and performance management can be carried out centrally.
• By determining product, area and customer based routes; daily activities of service team can be viewed on the basis of time-location.
• Performance and aim indicators of all employees are identified, and instant status according to aim can be monitored.
• Focusing staff to their primary missions instead of paper works is ensured.

Supplementary Services

• Integration of Sap and the other corporate applications that Carlsberg use and the VisionPlus FSA application which is working on Oracle database is secured.
• Application's installation and user's training are carried out by Idea team.
• Within the context of software maintenance-support deal, within the compass of chosen service level, maintenance, support, outer resource usage service, database management and new function developing service are given.

About Carlsberg

Established in 1847, Carlsberg is a beverage giant of the world with its 31 thousands of employees and 9 billion liter of volume of sales. It is put up for sale in more than 140 countries (in different sales points from small-big supermarkets to bars, pubs, luxurious restaurants)