The Customer Feedback Management Policy is an integral part of the Quality Policy pursued by Idea Technology Solutions.

Our company ensures customer satisfaction and the effective management of feedback through a management system structured in accordance with the ISO 10002:2018 Customer Satisfaction Management System standard.

The primary objective of the Customer Feedback Management Policy is to ensure that solutions provided by Idea Technology Solutions remain functional to prevent disruption to customer business processes and to prevent any incident from causing inconvenience by resolving it within the appropriate time frame.

Idea Technology Solutions management and staff consider every feedback as an opportunity to improve their processes and services.

The company performs the necessary analysis, takes precautions and programs the necessary application and process improvements and training steps in order to prevent the recurrence of the incidents subject to feedback.

Idea Technology Solutions acts in accordance with the following principles in the processes of handling, examining and resolving feedback:

• Commitment
• Capacity
• Transparency
• Accessibility
• Responsiveness
• Impartiality
• Fees
• Information integrity
• Privacy
• Customer focus
• Accountability
• Improvement
• Competence
• Punctuality

Idea Technology Solutions customers can reach the relevant departments and persons free of charge by using any of the following channels for their feedback:

Phone:

+90 (212) 276 56 76

+90 (212) 276 68 69

e-mail:

info@ideateknoloji.com.tr

efatura@ideateknoloji.com.tr

isd@ideateknoloji.com.tr

Web:

www.ideateknoloji.com.tr

support.ideateknoloji.com.tr