The aim of our Service Management Policy is to ensure that the quality and speed of the service provided to internal and external customers are in line with the industry's best practices. The Service Management Policy ensures the management of people, processes, tools and technology components with the following criteria:

• Compliance with ISO 20000 IT Service Management Systems requirements within the framework of legal regulations
• Embodiment of quality service management systems by its personnel
• Accessibility of the services offered
• Business continuity of services
• Providing and monitoring the services offered at appropriate and measurable costs
• Compliance with the stipulated service levels in the solution of incidents
• Keeping under control the configuration items we are responsible for
• Keeping under control the changes that we are responsible for and preventing them to cause any negative effect
• Taking the necessary measures to ensure that the IT services remain in a capacity that can still meet the business needs when an inadequacy arises in the resources used in our infrastructure
• Reducing the number of customer calls with the same root cause
• Ensuring the manageability of the new services offered
• Protecting the confidentiality, accessibility and integrity of information
• Monitoring the versions of the software offered to the customers and updating them in accordance with the processes
• Establishing and maintaining good relations with the customer on the basis of understanding customer needs and processes
• Procuring the services and the goods needed by Idea Technology Solutions by fulfilling the quantity and quality requirements at the most competitive prices and conditions, from domestic and foreign markets
• Continuous improvement of service management policies and processes