The aim of the Business Continuity Policy of Idea Technology Solutions is to ensure the continuity of critical business processes and services and to return all business processes to normal working order in the event of an interruption, crisis or disaster.

The Business Continuity Policy covers the implementation principles specified in the ISO 22301 Business Continuity Management Standard, the obligations determined by the Customer Agreements, the obligations of the Business Partnership Agreements and the legal and regulatory obligations defined by the Government,

The objective of the Business Continuity Management Policy is to accomplish the functional recovery of the critical processes and assets determined in the business impact analysis in a predetermined minimum period of time in case of any interruption.

First response and rescue strategies are implemented under the following headings:

• Protecting the personnel and giving priority to physical integrity
• Performing a threat and vulnerability assessment
• Evaluating the possible results, the affected assets
• Increasing the speed of intervention and applying the effective decision process
• Activating processes and operations at the highest possible speed
• Managing internal and external communication (including communication with media)
• Managing the risk of any potential harm to brand value and reputation of Idea Technology Solutions
• Managing relations among stakeholders
• Improving the effectiveness of BCMS (Business Continuity Management System)

The requirements needed to ensure the continuity of critical business processes and services as well as to normalize all business processes and services in line with priorities, within the planned periods, are specified in the SLAs (Service Level Agreements) between the supplier companies and Idea Technology Solutions. Training, testing and exercises are carried out in order to establish a business continuity management system, to integrate it to the corporate culture, to increase the awareness of the personnel and to ensure their participation.